Shipping and Returns

Banned Disclaimer:

At this time, we only ship to United States. We are unable to ship to the following states due to local state laws: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Washington DC, and Wisconsin. We’re also unable to ship to the following cities: Denver and San Diego. Please check with your local state and city law and regulations before ordering. We are not responsible for that. We do not ship to countries outside of the United States of America.

Shipping Policy

KratomGuys.com (Sitara Distribution (N.I) LTD) offers free shipping on orders over $125 for our retail customers. For our wholesale customers, free shipping on orders of $500 or more within the Continental US. At this time we do not ship international.

ALL orders above $100, a signature will be required.

Most orders will ship the next business day via USPS or FedEX. Once your order is placed and processed, you should receive your package within 2-5 business days.

In order to protect our customers from fraud, we only ship to the addresses authorized by your credit card company, please make sure that your shipping address is registered with your credit card company.

We will provide package tracking and delivery confirmation on all orders in the United States. In the unlikely event, a package is lost, we will do our best to help a customer retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods. It is NOT our responsibility. Tracking information is also available from the ‘My Account’ page. Click on the Orders -> then on the corresponding order number for tracking details.

Return Policy

All sales are final. Saying that, we stand by our products. If there is a problem with any part of your order, please Contact Us.

We accept returns for defective goods within 7 days of purchase, we cannot accept returns/exchanges on opened products. All returns will be replaced with a new item. If we do not have that product in stock, we will issue you a refund. Please note that if we receive your return and upon inspection deem it not damaged or deem the item has been tampered with, we will return it to you. The buyer is responsible for return shipping.

Please read through our Terms of Service before making your purchase and/or before contacting us.