Shipping and Returns

Banned Disclaimer:

At this time, we only ship to United States. We are unable to ship to the following states due to local state laws: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Washington DC, and Wisconsin. We’re also unable to ship to the following cities: Denver and San Diego. Please check with your local state and city law and regulations before ordering. We are not responsible for that. We do not ship to countries outside of the United States of America.

Shipping Policy

KratomGuys.com (Sitara Distribution (N.I) LTD) offers free shipping on orders over $125. We ONLY ship to USA, unfortunately at this time we do not ship international.

ALL orders above $100, a signature will be required.

Most orders will ship the next business day via USPS or FedEX. Once your order is placed and processed, you should receive your package within 2-5 business days.

In order to protect our customers from fraud, we only ship to the addresses authorized by your credit card company, please make sure that your shipping address is registered with your credit card company.

We will provide package tracking and delivery confirmation on all orders in the United States. In the unlikely event, a package is lost, we will do our best to help a customer retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods. It is NOT our responsibility. Tracking information is also available from the ‘My Account’ page. Click on the Orders -> then on the corresponding order number for tracking details.

Return Policy

We require that the customer contact us within at least twenty-one (21) days of receipt of product in order to qualify for refund or exchange.

We not assume the responsibility of return shipping costs (defective or otherwise.) All orders are thoroughly inspected and adequately packed before shipment.

NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. We reserves the right to refuse product refunds on questionable (tempered packaging) returns and does not offer refunds on opened products.

In order to qualify for an exchange or store credit, we requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. We also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. We will not reship a returned item for any reason.

Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.